TERMS & CONDITIONS

BOOKINGS

Booking can be made in person, by telephone or online. Bookings will be held for up to 3 days until a deposit is paid.

A £200 deposit is required to secure your booking. This amount will be deducted from the remaining balance.

If your collection date is less than 28 days from booking then the full balance is due.

Deposit can be made by doing a BACS transfer or if you would prefer to pay by credit or debit card, we use a Worldpay terminal.

Please be aware all card transactions incur a £6 charge.

Once the deposit is received a confirmation email and receipt will be sent to the hirer.

The remaining balance is due 28 days prior to collection.

The damage deposit of £500 is due 2 days before hire or on the day of collection if agreed in advance. The damage deposit will be fully refunded 2 days of your return date, subject to a satisfactory vehicle inspection. However if quotes need to be obtained for damage or replacement parts caused by hirer this may take up to 7 days.

CANCELLATIONS

All cancellations must be in writing. All deposit are non-refundable, but may be transferable to another date, at our discretion. All monies due and received within 4 weeks of commencement of hire are not refundable.

Caledonian Tourers reserves the right to cancel hire if, at commencement of hire, the named drivers’ licences are invalid or do not comply with information previously given. In these circumstances the total hire charge will be forfeited.

Hirers are advised to insure against unavoidable cancellations.

COLLECTION AND RETURNING OF VEHICLE

It is essential that we the hire should be given a thorough introduction to the rental vehicle therefore please allow up to 1 hour for your handover

Since the times for collecting and returning motorhomes are carefully planned, please return your motorhome on time. A penalty of £20 per hour is payable from damage deposit for time between expiry of the rental agreement and the return of your vehicle (Maximum penalty is daily rental charge). Should the late return of your vehicle make us liable for extra costs (eg compensation for the next hirer), we reserve the right to pass on these costs to you.

If a motorhome previously booked by hirer is not available due to accident, theft or any other reason we will try to offer you a suitable alternative vehicle in its place. This may be of similar size to the vehicle requested and will be similarly equipped. If this is not possible we will refund all monies paid immediately, Caledonian Tourers will not be liable for any additional monies paid for campsites, ferry charges etc.

PERIOD OF HIRE

The times and dates of the contract of hire must be strictly adhered to. No refund will be given for early return of your vehicle

DRIVING LICENCES

No one other than the named drivers named on the insurance policy can drive the hired vehicle

Drivers must be over 25 years and under 75years of age and have held a full driving licence for a least 2 years.

The drivers licence must have no more that 6 penalty points and must be produced at time of collecting the vehicle. Any current endorsements (within 3 years) will incure an additional insurance premium charge of £15.

Two forms of identity must be produced by all hirers at the start of the hire. One must include full driving licence and the other form preferably a passport, or if that is not possible, government ID card, utility bill or bank statement.

INSURANCE

Fully comprehensive insurance is included within the hire charge. The vehicle is insured for the period of hire contracted only. Hirers are advised to take out additional personal holiday insurance. A £500 excess is payable by the hirer in the event of a claim. The hirer must pay a security deposit prior to collection of the vehicle. The security deposit will be refunded 2 days after vehicle has been returned in a satisfactory condition.

BREAKDOWNS

In the unlikely event of a breakdown, Caledonian Tourers request that they are contacted immediately and when advised to do so, the hirer seeks the help of our registered breakdown company only, quoting the registration number of the vehicle. Hirers are authorised to request repairs up to the value of £50. Repairs costing in excess of £50 must first be authorised by Caledonian Tourers PRIOR to the work being undertaken.

IMPORTANT INFORMATION

a) Shall not carry more passengers than the seating capacity of the vehicle or allow the vehicle to be overloaded.
b) Shall not have more occupants sleeping than design for (i.e) 2 x adults and 4 children or 4 adults maximum
c) Shall not use the vehicle for carrying passengers or goods for hire or reward
d) Will be responsible to Caledonian Tourers for the cost of, making good any damage caused to the vehicle by improper use.
e) Is responsible for any fines (including parking fines) which may be incurred during the hire period.
f) Shall not, without consent from Caledonian Tourers, remove the vehicle out of the UK mainland or Ireland.
g) Understand that no claim by the hirer for loss or damage to personal belongings or effects of the hirer or any person or persons will be considered.
h) Understands that any damage to the interior of the vehicle (including spillages, marks on upholstery, living or cooking equipment) will be charged to hirer in all cases and is not insurable. Damages to tyres, windows and windscreens are also not covered by insurance.

LIABILITIES

The hirer is responsible for all costs and expenses incurred as a result of offences against the Road Traffic Act. The hirer is also liable for any uninsurable damages including tyres, windscreen and any internal damages or breakages. The hirer will indemnify Caledonian Tourers from any liability.

ANIMALS

We have a strict no pet, dog/animal policy.

PARKING

The hirer may park, free of charge and at his/her own risk, at our secure storage location for the period of hire.

COLLECTION AND RETURN

Vehicles are available for collection Monday and Friday’s, unless otherwise arranged with Caledonian Tourers. Hirings start and finish at the collection location, unless otherwise agreed.

Collection or return times must be agreed with us prior to collection.

PENALTIES

Cassette Toilet System must be returned as at collection – Emptied, Cleaned and with the correct chemical. Unemptied toilets will incur a £100 penalty.

Caledonian Tourers reserve the right to impose a £50 valet penalty if the vehicle is returned in a condition unsuitable for habitation.This will be deducted from damage deposit. Please return your motorhome in the same condition you collected it.

A starter supply of toilet chemical and gas are provided upon collection. However, refills or further amounts of same are at hirers own expense.

A full tank of diesel is in the vehicle upon collection – you must return with the same amount. If the vehicle is returned short of diesel, time for refuelling and cost of fuel is chargeable.

Smoking is strictly prohibited in all our motorhomes and if the hirer is suspected to have been smoking in the vehicle, a £250 penalty will be applied. This will be deducted from damage deposit.

Hirers agree that should they arise they will pay necessary penalties, parking and driving offences and the insure excess payable.

We also reserve the right to charge for loss of hire due to repairs caused during your hire @ £150 per day, to be taken from the deposit. Please also note that if we have to obtain quotes for damage caused to the vehicle during your hire period, your damage deposit may be delayed.

Mileage allowed is 150 miles per day. If you exceed this, on average over the duration of your hire period, you will be subject to a charge of £0.20 per mile.

Minimum hire period is 3 days, unless otherwise agreed.

We can provide bed linen, blankets/sleeping bags, pillows and towels for an additional charge £20 per head. Please see inventory list for items included in price. Your motorhome will include crockery and other kitchen equipment.

You MUST cover our upholstery; failure to do so may result in a dry cleaning charge.

Caledonian Tourers reserves the right to vary the rates and conditions of hire at any time and to decline hire to any person at any time without reason, this includes the right to change vehicles when necessary.

I have thoroughly read & understood the terms and conditions of hire

Driver 1 ………………………………………………………….… Print ………………………………………………………….

Driver 2 ………………………………………………………….… Print ………………………………………………………….

On behalf of Caledonian Tourers

Sign ……………………………………………………………….. Print …………………………………………………………..

Date ………………………………………………….